Gerardo Ortega

Bilingual (English and Spanish) customer service professional with 8 years of cash handling and point-of-sale experience. CompTIA Security+ certified and trained to spot fraud, phishing, and scams. Accurate, calm under pressure, and experienced training new staff.

Skills

Experience

Associate

Walmart, Elgin, IL

  • Assist customers in English and Spanish to find products and resolve problems
  • Operate POS and self-checkout; fix device issues and guide customers through transactions
  • Maintain accurate inventory counts across multiple departments
  • Follow loss-prevention and safety procedures

Crew Member

Wendy's, Elgin, IL

  • Handled high-volume cash transactions with consistent accuracy
  • Resolved order and payment discrepancies on the spot
  • Covered multiple stations to meet service targets under time pressure

Crew Trainer

McDonald's, Elgin, IL

  • Trained new hires on cash handling, POS systems, and customer service standards
  • Processed orders and cash accurately during high-volume shifts
  • Troubleshot POS and kitchen equipment to keep service running

Certifications

Education

Elgin Community College

Coursework: Intro to Business, Intro to Psychology, Digital Forensics, Computer Programming, English Composition I

Elgin High School

High school diploma. AP Calculus AB, AP Computer Science A.

Also

Hardware repair (laptops, phones, PCs), home lab and self-hosting, 3D printing.